Avalution understands that the nature of the continuity industry requires rapid response to any issue.  Therefore, ThePlanningPortal includes a toll-free help line with a two-hour response time 24/7/365 for emergency issues.  Should an issue require Level II technical assistance, development and MS SharePoint administration staff will be assigned to the issue until resolution. 

Avalution Consulting prides itself on client access to key account professionals 24/7.  We will address issues and concerns primarily through our consulting and implementation team.  Any issues will be addressed in the most timely manner possible.  Issues will be reported to the business continuity technology owner until resolved (at a minimum twice daily).  Root cause analyses are always provided.